FAQs

FAQs

Do you have a few questions?

Have a read of some common questions below. If your question still hasn’t been answered, please contact us

Sessions

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Stepping into my studio we make it all about you.

I like to take the time to get to know my amazing subjects, and I like to let them know about me too. This process occurs both before and during the session and allows us to both relax and capture natural and authentic shots. After you book we begin a discussion about what you want, and what will work best for you.

Remember though, the more you are willing to chat with me the more we can prepare and get to know each other! Providing visual references, jotting down your ideas, telling me what you need is all going to help me understand what you hope to get out of your session.

You will be invited to your very own design appointment to view and order your final works of art.
The final shots are retouched professionally, to a high detail level, but keeping things natural. I take great care in my retouching, to ensure there are no shortcuts (like blurred skin, tacky filters, or low clarity). Everything is nicely polished to look like you, on your very best day!

Oh! And there is my studio too. While its location isn’t inner-city, I think this is what makes it great. You’ll be relaxed, surrounded by beauty, and have no stressful parking problems either! Plus, the endless beautiful natural outdoor locations we can explore.

Choosing a photographer is a completely personal preference. I stand by that you should choose someone who fits in with you, your values, and your personality. But let’s discuss a little bit about working with me:

I take a lot of pride in my work, my process and my results. I’m not one for taking shortcuts or rushing through a session. My process is all about getting things right: creating beautiful lighting, directing you, and getting to know you. My sessions are about exploring various options: your outfits, different lighting and backgrounds. I have spent a lot of time refining my art of portraiture. I specialise in what I do, and I am university trained in my field too! My process starts with a comprehensive pre-shoot style and concept consultation, through to shoot day, your personal viewing, and finished with high-end professional retouching to make your images shine even more.

My bespoke portrait sessions (fine art and lifestyle sessions) are tailored to design beautiful artwork for your home, with printed products being our main outcome. Don’t worry, matching digital files are included with every image purchased, so you’ll be able to share online.

Every session includes a pre-session consultation where we discuss your ideas, desires and needs for the shoot, and the artwork outcomes that you think will work for your home. You will also have access to our client portal with some helpful information. I do not have any limitations on the number of ‘looks’ or outfit changes in my sessions – you are welcome to bring a range of options for your shoot.

Also included is a follow up design appointment session. This takes place at my Lilydale studio, and gives us the opportunity to review your images and create stunning artwork for your home. Your bespoke portrait session includes a beautifully printed 8×10″ matted print. Most people choose to invest beyond their included print, and often choose collections of prints in a portfolio box or album, as well as feature wall art too. Read more on these options here.

My process is about creating quality, beautifully printed artwork that you will treasure forever. All digital images are not included by default, however, many choose to purchase the digital files they love (or all of them) during the design and viewing appointment. 

I take a lot of pride in the way I retouch my images. I put a lot of time into the process, ensuring everything looks clean and polished. It is a little different for the types of images I work with though:

Fine art portraits: My headshot retouching is quite detailed, and I keep everything natural. This means no blurring, no clarity reduction, and no tacky filters. The process is all about eliminating the extra details the camera picks up on that we don’t really notice in real life. This includes imperfections that may be present on the day, brightening under the eyes, and evening out skin transitions. In all my work it is important that you stay recognisable. I keep texture in the skin and make sure you don’t end up looking like a strange plastic doll.

Lifestyle Portraits: For my lifestyle family photos,  the process for these styles of images is to make them pop. Any noticeable imperfections are touched up, and minor cloning might occur (such as removal of background distractions). Otherwise, these images are edited to give them a signature look: polished and professional.

Yes! With all my bespoke fine art and lifestyle portrait sessions include is a personalised design appointment where you can choose the final images and artworks you would like. You can add on as many images to your order, and have these printed up as beautiful wall art, individual prints, or keepsakes.

Generally, my bespoke fine art and lifestyle sessions run for 1-1.5 hours.

I would love to hear about your ideas and desires for your shoot! I do a pre-shoot consultation either in-home, in my studio or via Zoom in order to get an idea of the type of images you are after.

For bespoke portrait sessions, we discuss in advance the style, expectations and print outcomes that you are most excited about, so we can tailor our shoot to achieve these outcomes.

We’ll discuss this as a part of our style and concept consultation. As a guide, some different outfits and some touch-up makeup/hair gel/hairbrush are always good things to bring. If you have young kids, a couple of their favourite (small) toys and books can be great to make them feel at ease as well.

The Julia Nance Portraits Studio

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My home studio is located in Lilydale Victoria, not far from The York on Lilydale. The exact address will be provided upon booking, so I can ensure privacy during all my shoots (no walk-ins).

The studio is in a beautiful location, and it is very peaceful and secluded – looking onto the Dandenong Ranges and surrounded by stunning nature. From those who come out to my studio, I get a lot of comments on how absolutely beautiful and peaceful the location is. I’m sure you will feel the same! See my Studio page to learn a little more and see some photos!

Getting to the studio via public transport is tricky, however, there is plenty of free parking available at the property.

I’m glad you asked! There is so much to see, do and taste in the area. My studio is right on the edge of the Dandenong Ranges and Yarra Valley.
I’ve written a whole list of my top suggestions for you to consider. I highly recommend you book your session at the start or end of the day, so you can use the rest of your time enjoying yourself!
Click to read all my suggestions here.

Bookings, Payments, & Deposits

You can book online via my online bookings page here.
Simply select your session type, your package, and then choose a date and time on the calendar.
Below the calendar are the options to fill in your personal details, and any extra notes.
After you submit your booking, you will be redirected to Paypal to pay a $50 deposit via card, or your PayPal account. This deposit comes off the total session amount (see below for refund terms). After your deposit is paid you are all set, and I’ll get in touch with you soon!
Ready to book? Click here!

We have a range of beautiful products and keepsakes on offer, that suit various budgets. Most clients spend between $500 and $3500 on their treasured collection of beautiful artwork.
Please have a look at our wall art and keepsakes investment guide to see our range of pricing. We also offer value packages and wall collections for various budgets too!

Booking online is the quickest and easiest way to see my full availability for session times, and ensures instant confirmation.

If you do not wish to book online, you may contact me via phone or email to make an enquiry, and I can submit your booking manually. You will be asked to pay a $50 deposit via bank transfer or Paypal to confirm your booking, and an invoice will be sent for this.

After you book your session I will get in touch with you confirming the date and time of your session.
I will also send through an invoice outlining your paid deposit (via Paypal at the time of booking), and note the remaining balance.
We will also schedule a time for your style and concept consultation too, so we can have a face to face discussion about everything from your dream images, colours and wardrobe.

Cancellations with one week or more notice are fully refunded.
If you cancel with less than one week before your session, you will forfeit your deposit, and there will be no refund of the deposit amount.
However, cancellations with more than 48 hours before the session can have their deposit go towards a change of date and time of another booking.

Yes, as above, changes can be made to your session time, although depending on when you request a change in time there may be a loss of deposit.
Any changes within 48 hours of your scheduled session will result in a loss of your original deposit, and a new deposit will be required for your new booking.
Changes requested from 48 hours or more prior to the shoot can be made with no loss of the deposit – your original deposit will contribute to your next session.

Deposits for bookings are $50.
A deposit is required for all bookings to be confirmed, and this will be asked to be paid upfront via Paypal when you book online.

A deposit will secure your booking and is used to cover my time and preparation if a session is cancelled at the last minute. Sessions involve a lot of preparation and work, so the deposit is security for my time in preparation for the shoot.

Please see the above questions about cancelling sessions and changing sessions.

Upon cancelling or changing your booking, please get in touch with me directly by phone or email. I will refund you in the way you have paid your deposit (Paypal or Bank Transfer).

Above are the payment options I offer at Julia Nance Portraits. Your payment options will be outlined again in your invoice, which will be emailed to you after you make your booking. You may choose to pay before your session or on the day. For all print and product orders, we process these at your design appointment. You can choose to pay via cash, card, or set up a payment plan!

Note that full session fee payment must be at latest on the day of your session.

For  Paypal payments, a 1% surcharge will be added to your remaining balance.
A $50 deposit is required for all bookings to be confirmed, and this will be asked to be paid upfront via Paypal when you book online (no surcharge is added to deposits).

Yes! At Julia Nance Portraits you can choose to put your order onto a payment plan with Payright or Afterpay.

Payright and Afterpay are Australian owned companies who offer zero-interest payment plans. This allows you to pay-out your order over a set period of time.

Please read more information on this page.

 

 

Payright is an Australian owned company based in Victoria, who offer zero-interest payment plans! You can choose the deposit amount (minimum 10%), as well as the payment plan period, which can range from 2-12 months (depending on your loan amount and deposit amount). Payright gives you the choice to pay fortnightly or monthly payments, and we can calculate the exact amount that will be. You can also pay out your plan ahead of time too – if you wish! It only takes a few minutes to set up and be approved by Payright. You’ll need to provide some information, such as your personal details, drivers license or passport, as well as status of employment. You can read more information on this page or visit the Payright website: www.payright.com.au

Prints, Wall Art and Keepsakes:

Yes, you will get to select your final 8×10″ matted print at your design appointment. It is at this stage we can look through your images and order extra prints, wall art and keepsakes from your session too.

We have sourced the very best suppliers in Australia for all our printed work. These suppliers pay the utmost attention to detail in their craft, and the outcomes are spectacular.

Please allow 4-6 weeks for your finished artwork to be ready for pick up from my studio, depending on your order.

Once your order is confirmed I will give you an expectation of how long I expect your order to take. I will do everything possible to get your artwork in your home as soon as possible, I promise though, it will be worth the wait!

We have sourced the very best suppliers in Australia for all our printed work. All our suppliers follow an archival process to ensure the longevity of your artwork. All artwork needs to be cared for of course, and we suggest keeping your artwork out of direct sunlight (to prevent fading over long periods of time), and to keep your works clean and dry.

I find it is always easiest to order at your design appointment. This is because all of our samples are right in front of you, which means you can look, feel and visualise the products in your home. We can of course set up an extra design appointment, but additional appointments are charged at $100 per session.

If you do decide you would like extra prints or keepsakes after your design appointment, your files will be kept on file for at least 1 year, and I welcome you to get in touch if you would like to arrange additional prints and wall art. Pricing is subject to change over time, so get in touch to check for the most updated price list.

Design appointments are a really special time to get together and relive the beautiful moments of your photoshoot. I always encourage just the ‘decision makers’ of the household to attend so you can view your artwork options and design collections for your home together. Depending on the age of your children, it can be a good idea to arrange a babysitter so they aren’t a distraction. For older children, it can certainly be really nice to share the experience with them too. If you have additional family members (like grandparents) who are interested in seeing the images too, we can arrange a separate viewing session with them after your design appointment.

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