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Family Portrait Session FAQs

FAQs

Do you have a few questions?

Have a read of some common questions below. If your question still hasn’t been answered, please contact us

Sessions

Our studio and lifestyle sessions include:

  • A style and concept consultation in your home, our studio, or via zoom.
  • A fun, confidence-building session at our studio located in Lilydale.
  • Your own cinematic design appointment to view and order your images and artwork.
  • One 8×10″ matted print of your choice, with matching digital sized for social media sharing.

Additional prints and wall art with matching digitals can be purchased at your design appointment.

No, all digital images are not included by default, however, many choose to purchase the digital files they love (or all of them) during the design and viewing appointment. My process is about creating quality, beautifully printed artwork that you will treasure forever.

Yes! With all my bespoke fine art and lifestyle portrait sessions include is a personalised design appointment where you can choose the final images and artworks you would like. 

Generally, my bespoke fine art and lifestyle sessions run for around 1 hour, but sometimes they might go a little longer, and can be up to two hours.

I would love to hear about your ideas and desires for your shoot! I do a pre-shoot consultation either in-home, in my studio or via Zoom in order to get an idea of the type of images you are after.

We’ll discuss this as a part of our style and concept consultation. As a guide:

  • Some different outfits
  • Touch-up makeup/hair gel/hairbrush.
  • If you have young kids, a couple of their favourite (small) toys and books can be great to make them feel at ease as well.
  • Any props or special things you wish to include in your photos.

The Julia Nance Portraits Studio

My home studio is located in the Lilydale/Montrose area Victoria, not far from The York on Lilydale. The exact address will be provided upon booking, so I can ensure privacy during all my shoots (no walk-ins).

See my Studio page to learn a little more and see some photos!

Getting to the studio via public transport is tricky, however, there is plenty of free parking available at the property.

I’m glad you asked! There is so much to see, do and taste in the area. 

I’ve written a whole list of my top suggestions for you to consider.
Click to read all my suggestions here.

Bookings, Payments, & Deposits

If you do not wish to book online, you may contact me via phone or email to make an enquiry, and I can submit your booking manually. 

After you book your session I will get in touch with you confirming the date and time of your session, and to arrange a time for your consultation.

Cancellations with one week or more notice are fully refunded.
If you cancel with less than one week before your session, you will forfeit your deposit, and there will be no refund of the deposit amount.
However, cancellations with more than 48 hours before the session can have their deposit go towards a change of date and time of another booking.

Yes, as above, changes can be made to your session time, although depending on when you request a change in time there may be a loss of deposit.
Any changes within 48 hours of your scheduled session will result in a loss of your original deposit, and a new deposit will be required for your new booking.
Changes requested from 48 hours or more prior to the shoot can be made with no loss of the deposit – your original deposit will contribute to your next session.

Above are the payment options I offer at Julia Nance Portraits.  For all print and product orders, we process these at your design appointment. You can choose to pay via cash, card, or set up a payment plan!

Yes! At Julia Nance Portraits you can choose to put your order onto a payment plan with Payright or Afterpay.

Payright and Afterpay are Australian owned companies who offer zero-interest payment plans. This allows you to pay-out your order over a set period of time.

Please read more information on this page.

 

 

Payright is an Australian owned company based in Victoria, who offer zero-interest payment plans! You can choose the deposit amount (minimum 10%), as well as the payment plan period, which can range from 2-12 months (depending on your loan amount and deposit amount). Payright gives you the choice to pay fortnightly or monthly payments, and we can calculate the exact amount that will be. You can also pay out your plan ahead of time too – if you wish! It only takes a few minutes to set up and be approved by Payright. You’ll need to provide some information, such as your personal details, drivers license or passport, as well as status of employment. You can read more information on this page or visit the Payright website: www.payright.com.au

Prints, Wall Art and Keepsakes:

Wall art of family portraiture

Yes, you will get to select your final 8×10″ matted print at your design appointment. 

We have sourced the very best suppliers in Australia for all our printed work, and our premium bespoke albums come all the way from New Zealand! These suppliers pay the utmost attention to detail in their craft, and the outcomes are spectacular.

Please allow 4-6 weeks after payment for your finished artwork to be ready for pick up from my studio, depending on your order.

Once your order is confirmed I will give you an expectation of how long I expect your order to take. I will do everything possible to get your artwork in your home as soon as possible, I promise though, it will be worth the wait!

All our suppliers follow an archival process to ensure the longevity of your artwork. All artwork needs to be cared for, of course, and we suggest keeping your artwork out of direct sunlight (to prevent fading over long periods of time), and to keep your works clean and dry.

We can of course set up an extra design appointment, but additional appointments are charged at $100 per session.

If you do decide you would like extra prints or keepsakes after your design appointment, your files will be kept on file for 1 year, and I welcome you to get in touch if you would like to arrange additional prints and wall art. Pricing is subject to change over time, so get in touch to check for the most updated price list.

I always encourage just the ‘decision-makers’ of the household to attend so you can view your artwork options and design collections for your home together.

Depending on the age of your children, it can be a good idea to arrange a babysitter so they aren’t a distraction. 

If you have additional family members (like grandparents) who are interested in seeing the images too, we can arrange a separate viewing session with them after your design appointment.

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